Inbound & screenpops
Know who is calling before you say hello.
As an inbound call connects, Synergy Army puts the caller's record on the agent's screen — their history, open queries and last conversation. Agents answer with context, clients never have to repeat themselves, and every call starts on the front foot.
Faster, warmer inbound calls
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The right record, instantly
The caller is matched to their client record the moment the call connects — no searching while the client waits.
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Shorter, better calls
With the history already open, agents resolve the query instead of rebuilding the story, and move to the next caller sooner.
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Nothing lost between agents
Every call is logged against the client, so whoever answers next picks up exactly where the last conversation ended.
Give every agent the full picture.
See a screenpop on a live call and what it does to your handling times.