INDUSTRIES
Insurance
Synergy Army provides a seamless solution to manage the administration around premiums for Insurers, Insurance Intermediaries and other participants in the industry.
We also add value through our extended range of complimentary services. In addition to policy, claim and commission administration, we offer financial accounting and reporting, money collections, management information, workflow and document management as well as databased segmentation with integrated e-mail and mail-merge functionalities.
You can be confident as an insurer that all the information will be on hand when you require it, and more importantly that you can trust the accuracy and interpretation of this information.
Tailored insurance solutions
Turnkey premium management
We offer a turnkey solution from customer communications to reconciliations and reporting where policies can be automatically generated from approved quotations, with the option of generating and emailing the applicable quotations. Insurance premiums are then automatically collected from members according to product provider collection rules. The system caters for multiple product and associated cover types. We manage the entire process, including handling bank reconciliations, unpaid reporting and queries.
Claims management
Our claims workflow involves the specification and resulting configuration of a series of validations and automated actions for the steps involved in the claims intimation and payment process.
The primary benefit of our claims workflow is the elimination of user mistakes and the prevention of “tasks falling through the cracks.” Second to this would be the benefit of a reduced need for micromanagement; and ultimately, increased efficiency.
Business analytics
Increase the productivity of your sales team, with access to comprehensive stats on products, payments and leads to track your conversion rates and ROI. Synergy Army’s advanced analytics empowers decision makers to extract knowledge, discover new insights and make predictions—working directly with live large data volumes in the operational database. Reporting allows you to grow your business strategically and focus on strengths whilst addressing weaker aspects.
Less administrative complexity
Our insurance solution can accommodate both annual policy premiums and large coinsurance policies. We provide our clients with a premium collection and management solution that is sustainable, future-proof and able to evolve as the regulatory landscape evolves. Reduce administration and bank charges through our one-stop payment plan, making a single payment for multiple Insurer premiums. This allows for flexible repayment options for your Insured Client and for brokers to receive upfront commission payments.
Accounts and collections
Our seamless premium collection service allows you to save time and money on administration and compliance. Easily collect premiums and track payments with Synergy Army’s effective system to manage debit order, credit card billing and stop order EFT premium collections. Our system is fully automated and allows for custom integrations into your existing systems. Premium collection information is readily available through our licence-agnostic interface. Stay on top of your game with automated messages, status reports and reminders to make billing manageable.
Scheduled notifications
Communicate to clients how and where they want to be reached. Schedule touch-points to ensure timeous responses and follow-up’s. Effortlessly notify policy holders at every critical moment in the policy life cycle and track communications. You have access to a detailed audit trail of all communications with your clients which is automatically attached to the particular policy holder’s file. This also ensures that your PPR compliance is in check.
Flexible broker/agent structure
The system has the functionality to capture and structure broker and agents in branches and business units as required. The structure is very flexible and can be made as complex or simple as required. Detailed information is captured for each broker including type of entity, and all qualifications, banking and personal indemnity information where applicable. The system allows for the linking of specific insurers and products to a broker, that way the broker can be managed to only sell and advise on products that they are allowed to sell.
Software innovation
We have a proud tradition of innovation and of excellence in execution — qualities that we harness to create solutions that serve the insurance industry effectively, sustainably and in a compliant manner.
Contact us for more information on Synergy Army’s premium collection solutions and what we can do for your business.