MESSAGING
Automated Voice Messages (AVM)
Need intelligent automised responses with a personal touch?
AVM makes use of Interactive Voice Responses (IVR), which allows incoming callers to access information via a voice response system of personalised prerecorded messages without having to speak to an agent.
A well designed IVR software system will compliment your call centre offering with automatic call routing and responses, thereby increasing client satisfaction. In cases where a client needs or requests to speak with a person, IVR technology can help route calls quickly and seamlessly to the next available agent to address their inquiry. It utilises menu options via touch tone keypad selection or speech recognition to have their call routed to specific departments or specialists. This reduces the amount of pressure on client service calls.
Automation with a personal touch
Improve customer service levels with fast, efficient and consistent responses
Voice responses add a human touch to automated systems and offer assistance before connecting the call to an agent. Messages can be personalized to include the recipient’s name and other relevant details, creating a more personalized experience.
Automated call routing
Calls can be routed to the right department or agent via the menu selection options offered. Route calls quickly and seamlessly to increase customer satisfaction. Automated voice messages reduces the pressure on your CRM system, with immediate and intelligent responses to client calls. This platform can provide customers with 24/7 access to information and support, improving customer service and satisfaction.
Enhanced CRM capabilities
CONSISTENT MESSAGING
Automated voice messages ensure that the same message is delivered consistently to every recipient, without any variations.
INTELLIGENT RESPONSES
With automated call routing, calls are routed quickly and seamlessly to increase customer satisfaction.
INCREASED EFFICIENCY
Automated voice messages can be used to collect information from recipients, such as survey responses or feedback, which can be analyzed and acted upon more efficiently than manually collected data.
Messages can be sent out to a large number of recipients at once, saving time and effort compared to making individual phone calls.
COST EFFECTIVENESS
Automated voice messages are cost-effective compared to hiring customer service representatives or telemarketers to make phone calls.
SCALABILITY
Automated voice messages can be scaled up or down depending on the needs of the business, making them a flexible solution for communication and marketing campaigns.